HOSPITAL SECRETARY/ADMIN

DUTIES AND RESPONSIBILITIES

Patient Care & Front Office Management

• Welcome and receive patients, relatives, and visitors in a warm, polite, and professional manner.
• Schedule, reschedule, and manage patient appointments efficiently to minimize wait times.
• Manage the complete patient onboarding workflow, including registration, admission, and discharge documentation.
• Direct patients to the appropriate clinics, wards, or specialists within the facility.

Insurance & Financial Administration

• Guide and assist patients in accurately filling out medical insurance pre-authorization and claim forms.
• Verify patient insurance validity and coverage limits with various medical schemes before treatment.
• Coordinate with the billing department to ensure accurate invoicing upon discharge.

Records Management & Documentation

• Maintain, organize, and update electronic and physical patient health records securely.
• Ensure strict confidentiality of all medical, financial, and personal patient data in compliance with healthcare regulations.
• Retrieve patient files promptly for medical staff when required.

General Administration & Operations

• Oversee daily clerical tasks including managing phone calls, sorting emails, and handling general inquiries.
• Draft official correspondence, memos, and reports for hospital management.
• Monitor and track front-office inventory and order office supplies as needed.
• Work closely with doctors, nurses, and lab technicians to maintain a seamless patient flow.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree or Diploma in Business Administration, Healthcare Management, Secretarial Studies, or a related field.
• Minimum of 3 years of continuous administrative experience specifically within a hospital or busy medical clinic setting.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Direct experience using Hospital Management Information Systems (HMIS) is highly desirable.
• Practical understanding of Kenyan insurance providers (NHIF/SHIF, private insurances) and pre-authorization processes.

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.