HOSPITALITY OPERATIONS MANAGER

JOB SUMMARY

The Hospitality Operations Manager will be responsible for overseeing the day-to-day operations and overall performance of the hospitality establishment, ensuring efficient coordination of kitchen, restaurant, bar, beverage, and customer service functions.

DUTIES AND RESPONSIBILITIES

Restaurant, Kitchen and Bar Operations

• Coordinate daily restaurant, kitchen and bar operations, including opening and closing procedures, shift handovers, staff deployment and service readiness.
• Monitor food preparation, order processing, serving times, beverage preparation and order accuracy to ensure consistent quality and timely customer service.
• Conduct routine operational inspections to verify menu availability, equipment functionality, table setup, bar readiness and general cleanliness before and during service.

Stock Management and Procurement

• Monitor stock levels of food ingredients, alcoholic and non-alcoholic beverages, and operating supplies, ensuring timely requisitions and replenishment based on consumption patterns.
• Supervise the receipt, inspection, storage, issuing and recording of stock, ensuring that deliveries match purchase orders and that proper stock rotation procedures are followed.
• Conduct regular physical stock counts, reconcile variances against system records, investigate losses and wastage, and implement corrective measures to minimise stock shrinkage.

Financial and Cost Control

• Prepare and monitor departmental budgets, daily sales reports and routine food and beverage expenditure reports to track performance against agreed financial targets.
• Monitor food and beverage costs through portion control, recipe costing, selling price reviews and analysis of stock consumption to maintain acceptable profit margins.
• Reconcile daily sales against cash, card and mobile payment records, review voids, discounts and complimentary items, and promptly report discrepancies or unusual transactions.

Staff Supervision and Performance Management

• Prepare staff duty rosters, allocate responsibilities across kitchen, bar and service teams, and ensure adequate staffing coverage during peak and off-peak periods.
• Train staff on menu knowledge, food and beverage preparation, service procedures, hygiene requirements, stock handling and customer complaint resolution.
• Monitor staff attendance, punctuality, productivity and compliance with operating procedures, addressing performance gaps and reporting disciplinary matters where necessary.

Food Safety, Customer Experience and Compliance

• Enforce food handling, temperature monitoring, storage, sanitation and cleaning procedures, ensuring that kitchen, bar, dining and storage areas meet required hygiene standards.
• Handle escalated customer complaints, review guest feedback and service incidents, and implement corrective actions to address recurring issues affecting customer satisfaction.
• Maintain operational records, inspection checklists, equipment maintenance logs and compliance documentation, ensuring timely reporting of safety risks, equipment breakdowns and licensing or regulatory concerns.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma/Degree in Hospitality Management, Hotel or Restaurant Management, Food and Beverage Management, Culinary Arts, or a related field from a recognized institution.
• At least five (5) years of relevant experience managing a restaurant, hotel food and beverage department, catering operation, or a similar high-volume hospitality business.
• Demonstrable experience with direct responsibility for both kitchen and bar or beverage operations.
• Proven experience managing inventory, procurement, stock reconciliations, and supplier relationships.
• Practical experience preparing and monitoring budgets, controlling operating costs, and producing basic financial or operational reports.
• Experience supervising multidisciplinary hospitality teams and managing daily service operations.

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.