HOTEL MANAGER

DUTIES AND RESPONSIBILITIES

Hotel Operations

• Provide overall leadership and direction for all hotel operations, including Front Office, Housekeeping, Food & Beverage, Maintenance, Security, Finance, Sales & Marketing, and Human Resources.
• Ensure smooth day-to-day operations while maintaining high standards of guest service, efficiency, and profitability.
• Develop and implement operational policies, procedures, and service standards aligned with industry best practices.
• Monitor departmental performance and ensure operational excellence across all functions.
• Oversee facilities management to ensure the hotel remains safe, functional, and well maintained.

Guest Experience & Service Excellence

• Ensure delivery of exceptional guest service and consistently high customer satisfaction.
• Handle escalated guest concerns and complaints promptly and professionally.
• Monitor guest feedback and implement service improvement initiatives.
• Promote a culture of hospitality, professionalism, and continuous improvement throughout the hotel.

Financial Management

• Develop and manage annual operating budgets and departmental expenditure.
• Monitor revenue, profitability, occupancy, average daily rate (ADR), and other key financial indicators.
• Identify opportunities to maximize revenue while effectively managing operational costs.
• Approve procurement and expenditure in line with company policies.
• Prepare regular financial and operational reports for senior management and ownership.

Sales, Marketing & Business Development

• Collaborate with the Sales and Marketing team to develop strategies that increase occupancy and revenue.
• Build and maintain relationships with corporate clients, travel agencies, government institutions, and key stakeholders.
• Identify opportunities to expand the hotel’s market presence and strengthen its brand.
• Support promotional campaigns, partnerships, and special events.

Leadership & People Management

• Recruit, mentor, coach, and develop departmental managers and employees.
• Foster a positive, accountable, and performance-driven work culture.
• Conduct performance evaluations and implement employee development plans.
• Ensure compliance with labour laws, company policies, and ethical standards.
• Promote teamwork, employee engagement, and effective communication across departments.

Compliance, Risk & Quality Assurance

• Ensure compliance with all applicable hospitality regulations, health and safety requirements, and licensing standards.
• Maintain high standards of cleanliness, food safety, security, and operational compliance.
• Develop and implement risk management and emergency response procedures.
• Ensure internal controls and operational audits are effectively maintained.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree in Hospitality Management, Business Administration, or a related field.
• Professional certifications in hospitality management are an added advantage.
• Minimum of ten (10) years of progressive experience in the hospitality industry.
• At least five (5) years in a senior management role within a four-star or higher-rated hotel.
• Demonstrated success in managing hotel operations, financial performance, and large, multidisciplinary teams.
• Experience working in multicultural or international hospitality environments is an added advantage.

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.