HOTEL SALES AND OPERATIONS MANAGER

DUTIES AND RESPONSIBILITIES

Hotel Sales and Business Development

• Develop and implement sales strategies to increase room occupancy, revenue and overall hotel profitability.
• Identify and pursue new business opportunities through corporate accounts, travel agencies, tour operators, NGOs, embassies and other potential clients.
• Build and maintain strong relationships with existing and prospective clients to drive repeat business and secure long-term partnerships.

Corporate Account Management and Revenue Growth

• Identify, negotiate and secure corporate accommodation contracts, group bookings, conference packages and other business opportunities.
• Develop competitive rates, corporate packages and promotional offers in collaboration with management.
• Monitor sales performance, occupancy levels, revenue trends and competitor activities to identify opportunities for growth.

 Hotel Operations Management

• Oversee day-to-day hotel operations, ensuring smooth coordination of front office, housekeeping, food and beverage and other operational departments.
• Ensure high standards of guest service, cleanliness, hospitality and overall service delivery.
• Monitor operational costs, resource utilization and departmental performance to enhance efficiency and profitability.

Staff Supervision and Performance Management

• Supervise, coordinate and support hotel staff to ensure effective execution of daily responsibilities.
• Set performance expectations, monitor productivity and ensure adherence to established service standards and company policies.
• Identify staff training needs, promote teamwork and maintain a professional and customer-focused working environment.

Guest Relations and Service Quality

• Ensure guests receive excellent service throughout their stay and that customer concerns are resolved promptly and professionally.
• Monitor guest feedback, reviews and satisfaction levels and implement improvements where necessary.
• Build a strong hotel reputation through consistent service delivery, relationship management and customer retention.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree or Diploma in Hospitality Management, Hotel Management, Business Administration or a related field.
• At least 5 years of relevant experience in the hospitality industry, preferably in a hotel sales or operations management role.
• Strong background in hotel sales, business development, revenue generation and corporate account acquisition.
• Demonstrated experience supervising hotel staff and coordinating daily hotel operations.
• Knowledge of hotel property management systems (PMS), reservation platforms and Microsoft Office applications.

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.