ICT MANAGER

DUTIES AND RESPONSIBILITIES

 ICT Infrastructure Management

• Manage and maintain the organization’s ICT infrastructure including servers, storage systems, and network equipment.
• Oversee provisioning, installation, configuration, and maintenance of hardware, software, and related infrastructure.
• Ensure optimal performance, availability, and security of IT systems.
• Monitor network performance and troubleshoot issues affecting LAN, WAN, and internet connectivity.
• Manage both physical and virtual data centers and ensure high system uptime.
• Implement disaster recovery and backup solutions.

Network and Communications Systems

• Design, implement, and maintain Local Area Networks (LAN) and Wide Area Networks (WAN) across all branches.
• Manage corporate internet connectivity and redundancy solutions.
• Administer communication systems including:
• PABX systems
• Desktop IP phones
• Video conferencing platforms
• Messaging platforms including WhatsApp chatbot integrations.
• Ensure secure remote access solutions such as VPN for remote staff and branch offices.

Systems Administration

• Administer Active Directory, user accounts, group policies, and system access permissions.
• Maintain email systems, user authentication, and directory services.
• Manage system updates, patches, and software upgrades.
• Implement IT security protocols and monitor for vulnerabilities.

 Enterprise Systems Implementation

• Lead implementation, integration, and maintenance of key business systems including:
• ERP (Enterprise Resource Planning)
• CRM (Customer Relationship Management)
• HRIS (Human Resource Information System)
• MES (Manufacturing Execution System)
• E-Commerce platforms
• Fleet Management systems.
• Work with vendors and internal stakeholders during system deployments.
• Ensure seamless integration between enterprise platforms and core IT infrastructure.

 IT Support & Service Management

• Provide technical leadership and support to the ICT support team.
• Ensure timely resolution of user support requests and incidents.
• Implement IT service management processes and helpdesk systems.
• Provide training and technical guidance to employees on ICT tools and systems.

Cybersecurity & Risk Management

• Implement and enforce IT security policies and procedures.
• Monitor systems for cybersecurity threats and vulnerabilities.
• Manage firewall configurations, endpoint protection, and access control.
• Conduct periodic system audits and vulnerability assessments.

 IT Strategy & Planning

• Participate in ICT strategy development aligned with organizational goals.
• Plan and manage ICT budgets and procurement.
• Evaluate new technologies and recommend improvements to existing systems.
• Ensure compliance with ICT governance and regulatory standards.

 Vendor & Asset Management

• Manage relationships with ICT vendors, service providers, and contractors.
• Oversee procurement of ICT equipment and services.
• Maintain IT asset inventory including hardware and software licenses.
• Ensure service level agreements (SLAs) are adhered to by vendors.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree in Information Technology, Computer Science, Information Systems, or related field.
• A Master’s Degree in IT or related discipline will be an added advantage.
• Minimum 8 years of experience in ICT management within a busy corporate environment.
• Proven experience managing enterprise IT infrastructure and network systems.
• Hands-on experience implementing ERP and enterprise business systems.
• Experience managing multi-branch ICT infrastructure is highly desirable.

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.