IT SYSTEMS COORDINATOR AND DEVELOPER

DUTIES AND RESPONSIBILITIES

IT Infrastructure Management

• Manage and maintain company IT infrastructure including servers, networks, workstations, and peripheral devices.
• Ensure optimal performance, reliability, and security of IT systems.
• Monitor system performance and troubleshoot hardware, software, and network issues.
• Oversee system backups, disaster recovery processes, and system updates.
• Coordinate with vendors and service providers for infrastructure maintenance and upgrades.

Systems Implementation & Integration

• Lead or support the implementation of enterprise systems including:
• ERP (Enterprise Resource Planning)
• CRM (Customer Relationship Management)
• HRIS (Human Resource Information Systems)
• MES (Manufacturing Execution Systems)
• E-commerce platforms
• Fleet Management Systems
• Ensure proper integration between internal systems and third-party applications.
• Work closely with vendors during system deployment, testing, and rollout.
• Conduct system testing and ensure successful implementation.

Software Development & Customization

• Develop, customize, and maintain internal software solutions where required.
• Create integrations and automation between systems to improve operational efficiency.
• Assist in the development of reports, dashboards, and data management tools.
• Support API integrations and system interoperability.

Technical Support & User Assistance

• Provide day-to-day technical support to staff across all departments.
• Diagnose and resolve software, hardware, and network issues.
• Train users on system usage and new software implementations.
• Maintain IT helpdesk processes and ensure timely resolution of technical issues.

Systems Monitoring & Security

• Monitor system logs and security alerts to ensure data integrity and system security.
• Implement cybersecurity best practices including access control, data protection, and endpoint security.
• Manage user accounts, permissions, and system access rights.
• Ensure compliance with company IT policies and industry standards.

Documentation & Process Improvement

• Maintain documentation for system configurations, procedures, and IT policies.
• Identify opportunities for process automation and efficiency improvements.
• Recommend new technologies that enhance business productivity and system performance.

Vendor & Stakeholder Coordination

• Act as the liaison between internal departments, IT vendors, and system providers.
• Coordinate system upgrades, maintenance schedules, and service agreements.
• Support management in evaluating and selecting new technology solutions.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree in Information Technology, Computer Science, Software Engineering, or related field.
• Minimum 5 years of experience in IT systems administration, coordination, or development in a fast-paced organizational environment.
• Experience with ERP systems (e.g., SAP ERP, Odoo, or Microsoft Dynamics 365)
• CRM systems such as Salesforce or HubSpot
• Database management (MySQL, SQL Server, PostgreSQL)
• Web technologies (HTML, CSS, JavaScript, APIs)
• Network administration and troubleshooting
• Experience with cloud platforms such as Microsoft Azure or Amazon Web Services
• Experience supporting e-commerce platforms such as Shopify or WooCommerce

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.