OFFICE ADMIN- CYBER SERVICES

DUTIES AND RESPONSIBILITIES

Customer Service

• Receive and assist customers professionally, identifying their service needs.
• Respond to customer inquiries and resolve service-related issues promptly.
• Maintain high standards of customer service and confidentiality.

Digital & Government Services

• Process services through eCitizen, KRA iTax, eTIMS, and NTSA platforms.
• Guide clients through online applications, registrations, and statutory compliance processes.
• Keep up to date with changes in government digital platforms and procedures.

Document Processing Services

• Prepare, type, print, scan, photocopy, laminate, and bind customer documents.
• Generate invoices, quotations, receipts, and other business documents.
• Ensure accuracy and quality of all documents before issuance or submission.

Office Administration

• Maintain organized filing systems for customer records and office documents.
• Monitor office supplies and coordinate replenishment of stationery and consumables.
• Handle telephone calls, emails, and general office correspondence.

Technical Support

• Troubleshoot basic computer, printer, scanner, and internet connectivity issues.
• Assist customers with online account creation and document uploads.
• Ensure office equipment is functional and report technical faults when necessary.

 Cash Handling & Record Keeping

• Receive customer payments and issue receipts accurately.
• Maintain daily transaction records and prepare basic sales reports.
• Balance daily cash collections in accordance with company procedures.

Business Operations Support

• Promote the centre’s services to existing and potential customers.
• Support daily operational activities to ensure efficient service delivery.
• Identify opportunities to improve customer experience and office efficiency.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma in Business Administration, Information Technology, or a related field.
• Minimum of 1 year of experience in a cybercafé, business centre, or office administration role.
• Experience using eCitizen, KRA iTax, eTIMS, and NTSA platforms.
• Strong computer literacy and proficiency in Microsoft Office applications.
• Excellent customer service, communication, and interpersonal skills.
• Good organizational skills with high accuracy and attention to detail.

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.