OFFICE ADMIN/SALES & MARKETING EXECUTIVE

DUTIES AND RESPONSIBILITIES

Sales and Customer Service

• Attend to walk-in customers, telephone calls, WhatsApp inquiries, website inquiries, and social media leads.
• Identify customer needs and recommend suitable automotive parts and accessories.
• Provide accurate product information, pricing, availability, and vehicle compatibility details.
• Convert inquiries into completed sales and follow up on pending orders.
• Build and maintain relationships with repeat customers, garages, mechanics, car dealers, and corporate clients.
• Identify new sales opportunities and actively pursue potential customers.
• Meet agreed monthly sales targets and contribute to overall business growth.
• Coordinate with the relevant team to confirm stock availability, process orders, and arrange deliveries.
• Maintain professional customer service and handle complaints promptly.

Digital Marketing and Online Sales

• Create and publish engaging product posts, captions, promotional offers, and marketing content on Facebook, Instagram, TikTok, and WhatsApp Business.
• Promote products listed on the company website: www.tgmautomotive.co.ke.
• Update product listings, descriptions, photographs, prices, and stock information where required.
• Respond promptly to comments, direct messages, website inquiries, and online customer requests.
• Support the creation of product posters, promotional videos, reels, and other digital marketing materials.
• Monitor online inquiries and track how social media and website activity translates into sales.
• Support online advertising campaigns and promotional activities.
• Maintain consistent company branding and accurate product information across all marketing channels.

Business Development and Market Research

• Identify potential customers and new market opportunities within the automotive industry.
• Develop relationships with garages, spare-parts retailers, vehicle importers, and 4×4 enthusiasts.
• Research competitor pricing, customer preferences, market trends, and demand for automotive products.
• Recommend promotions, product bundles, and sales strategies to increase revenue.
• Participate in customer outreach, promotional campaigns, and other business development activities.
• Encourage repeat purchases and customer referrals.

 Sales Administration and Reporting

• Maintain accurate records of customer inquiries, quotations, orders, sales, and follow-ups.
• Record sales leads and their sources, including walk-in customers, the website, social media, and marketplace platforms.
• Prepare daily, weekly, and monthly sales and marketing reports.
• Track progress against sales targets and report challenges affecting performance.
• Coordinate with management on stock availability, customer requests, and promotional plans.
• Follow company procedures for pricing, payments, order processing, and customer communication.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma or certificate in Sales, Marketing, Business Administration, Digital Marketing, or a related field.
• Previous experience in sales, marketing, retail, or customer service is an advantage.
• Knowledge of motor vehicle parts, car accessories, and 4×4 accessories is highly desirable.
• Good understanding of social media marketing and online selling.
• Strong communication, negotiation, and customer relationship skills.
• Basic computer skills, including Microsoft Excel, Word, email, and online business platforms.
• Ability to create engaging marketing content and communicate product benefits clearly.
• Strong organisational skills, attention to detail, and follow-up discipline.
• Ability to work independently, take initiative, and meet sales targets.
• Good command of written and spoken English and Kiswahili.

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.