OPERATIONS ADMIN

DUTIES AND RESPONSIBILITIES

Daily Operations and Logistics Coordination

• Coordinate the daily movement of goods from dispatch to delivery, ensuring orders are processed, allocated and delivered according to agreed schedules.
• Monitor delivery schedules, dispatch activities and order fulfilment, resolving delays, delivery discrepancies and other operational challenges promptly.
• Maintain accurate records of goods received, dispatched and delivered, ensuring proper documentation, proof of delivery and timely updating of operational reports.

Fleet and Transportation Management

• Coordinate vehicle allocation, route planning and driver schedules to ensure efficient transportation of goods and optimal utilisation of the fleet.
• Monitor vehicle servicing, fuel consumption, mileage, insurance, licences and other fleet requirements to ensure roadworthiness, regulatory compliance and cost efficiency.
• Track vehicle movements and delivery performance, investigate excessive fuel consumption, delays and vehicle downtime, and recommend measures to improve fleet productivity.

Team Supervision and Performance Management

• Supervise drivers, loaders, warehouse personnel and other operations staff, ensuring duties are clearly assigned and daily operational targets are achieved.
• Monitor staff attendance, productivity, adherence to delivery schedules and compliance with operational procedures, addressing performance gaps where necessary.
• Coordinate communication between drivers, warehouse teams, customers and management to ensure smooth information flow and timely resolution of operational issues.

Inventory, Documentation and Process Control

• Monitor the movement and handling of goods, ensuring accurate stock records, proper loading and offloading procedures, and accountability for items in transit.
• Maintain operational documentation, including delivery notes, trip sheets, fuel records, vehicle logs, dispatch registers and customer delivery confirmations.
• Review existing logistics procedures, identify inefficiencies and implement practical improvements to streamline dispatch, reduce errors and improve turnaround times.

Cost Management and Operational Reporting

• Monitor daily operational expenses, including fuel, vehicle maintenance, driver allowances, loading costs and other logistics-related expenditure, ensuring spending remains within approved limits.
• Prepare daily and periodic reports on deliveries, fleet utilisation, fuel consumption, operational costs, vehicle downtime and staff performance to support management decision-making.
• Identify opportunities to reduce transportation costs, minimise delivery failures and improve resource utilisation while maintaining service quality and customer satisfaction.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma or Bachelor’s Degree in Business Administration, Logistics and Supply Chain Management, Operations Management or a related field.
• At least three (3) years of relevant experience in operations administration, preferably within a busy logistics, transport, distribution or supply chain company.
• Practical experience in fleet coordination, delivery scheduling, dispatch operations, team supervision and daily cost monitoring.
• Good understanding of logistics documentation, inventory movement, route planning and operational reporting.
• Proficiency in Microsoft Excel and other relevant office or logistics management systems.
• Strong organisational, communication, problem-solving and multitasking skills.
• High levels of accuracy, accountability, attention to detail and ability to work under pressure.

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.