|
JOB TITLE |
OPERATIONS ASSISTANT |
| NATURE OF JOB | FULL TIME |
| INDUSTRY | |
| SALARY | KSHS.30,000-35,000 |
| JOB LOCATION | WESTLANDS |
DUTIES AND RESPONSIBILITIES
Operations & Administration
- Process customer orders accurately and ensure timely fulfillment.
- Prepare quotations, sales orders, invoices, and delivery documentation.
- Maintain accurate records of transactions and operational activities.
- Coordinate with the warehouse, sales, and logistics teams to ensure smooth operations.
- Provide general administrative and office support as required.
Inventory & ERP Management
- Update and maintain stock records using Odoo Enterprise or a similar ERP system.
- Monitor inventory levels and support stock reconciliation and periodic stock counts.
- Generate inventory and operational reports for management.
- Ensure accurate product and customer data is maintained in the ERP system.
Customer Service
- Respond promptly to customer inquiries via phone, email, and WhatsApp Business.
- Resolve customer issues professionally and escalate complex matters where necessary.
- Maintain strong relationships with customers by providing timely and effective support.
Finance & Compliance
- Generate invoices and receipts while ensuring accurate documentation.
- Process transactions through eTIMS and ensure compliance with applicable tax requirements.
- Assist with payment follow-ups and reconciliation of customer accounts.
- Maintain proper filing of financial and operational documents.
Sales & Marketing Support
- Support the sales team by preparing reports, customer information, and sales documentation.
- Manage company social media platforms by scheduling and publishing content.
- Update products and promotions on e-commerce platforms.
- Assist in planning and executing basic digital marketing campaigns.
- Monitor online customer inquiries and respond appropriately.
KEY REQUIREMENT SKILLS AND QUALIFICATION
- Diploma or Bachelor’s Degree in Business Administration, Sales & Marketing, or a related field.
- 1–2 years of experience in sales support, office administration, or a pharmaceutical or FMCG environment.
- Experience using Odoo Enterprise or a similar ERP system.
- Proficiency in Microsoft Excel, Microsoft Office Suite, email, and WhatsApp Business.
- Experience in order processing, inventory management, invoicing, eTIMS operations, and customer support.
- Experience managing social media platforms, e-commerce stores, and basic digital marketing campaigns.
HOW TO APPLY
- If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
- Interviews will be carried out on a rolling basis until the position is filled.
- Only the shortlisted candidates will be contacted.
