OPERATIONS ASSISTANT/SUPERVISOR

DUTIES AND RESPONSIBILITIES

Operational Supervision

• Oversee day-to-day operational activities and ensure tasks are completed on schedule.
• Supervise field staff and housekeeping teams to maintain service quality standards.
• Conduct routine inspections to ensure compliance with company policies and safety procedures.
• Prepare daily, weekly, and monthly operational reports.

Team Coordination & Leadership

• Allocate duties and manage staff schedules.
• Provide on-the-job training and mentorship to junior staff.
• Monitor staff attendance, punctuality, and performance.
• Address minor disciplinary issues and escalate when necessary.

 Quality Control & Compliance

• Ensure adherence to cleanliness, hygiene, and operational standards.
• Identify service gaps and recommend corrective actions.
• Enforce health and safety guidelines in all operational areas.

 Logistics & Field Support

• Coordinate movement of staff and materials within Nairobi and surrounding areas.
• Maintain accurate inventory records of supplies and equipment.
• Liaise with suppliers and service providers when necessary.

Client & Stakeholder Support

• Act as a point of contact for operational concerns from clients.
• Resolve service-related issues promptly and professionally.
• Maintain positive working relationships with clients and partners.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma in any discipline (Housekeeping experience is an added advantage).
• At least 1–2 years of supervisory or operations experience preferred.
• Minimum KCSE grade of D+.
• Male candidates are highly encouraged to apply.
• Must be 27 years and above.
• Good knowledge of Nairobi and its environs.
• Strong leadership and organizational skills.

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on jobs@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.