PRODUCT CHAMPIONS

DUTIES AND RESPONSIBILITIES

Product Sales and Business Development

• Develop and implement monthly sales plans for the assigned product in consultation with the Branch Manager.
• Source prospective customers through referrals, cross-selling opportunities, market visits, sales activations, industry networks, and leads provided by SBC.
• Identify and develop new business opportunities within the assigned product market.
• Establish and maintain relationships with relevant stakeholders.
• Identify customer financing needs and recommend suitable SBC products.
• Conduct regular market visits and activations to increase product awareness.
• Maintain an updated pipeline of prospects, applications, approvals, and disbursements.

Customer Engagement and Product Knowledge

• Explain product features, eligibility requirements, applicable charges, repayment obligations, and application procedures.
• Guide customers on completing loan applications and submitting supporting documents.
• Provide accurate product information and ensure customers understand their obligations.
• Build and maintain strong customer relationships.
• Identify opportunities for cross-selling and referrals.

Application Quality and Processing Support

• Conduct preliminary customer assessment.
• Authenticate original customer documents against photocopies.
• Ensure applications are complete, accurate, and properly supported.
• Forward completed applications to the relevant Relationship Officer, Branch Manager, or designated officer.
• Follow up on submitted and approved applications.
• Work with Relationship Officers, Credit, and other stakeholders to resolve issues.
• Escalate inconsistencies, customer concerns, or documentation gaps.

Reporting, Compliance, and Portfolio Support

• Maintain accurate records of customer interactions, leads, activities, applications, and performance.
• Submit weekly pipeline and monthly product performance reports.
• Monitor market trends, competitor offerings, and customer needs.
• Comply with SBC policies, credit procedures, AML/CFT requirements, and Treating Customers Fairly
• Support post-disbursement customer follow-up and repeat business.
• Perform any other duties assigned by the Branch Manager.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma or Degree in Business Administration, Marketing, Finance, Banking, Real Estate or a related field
• At least 5 years of experience in sales, banking, microfinance or financial services.
• Experience in Import Duty Financing, Real estate lending (Makao Poa) or Private school & hospital lending products
• Demonstrated ability to generate leads, develop business relationships and convert prospects into business

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.