PROPERTY MANAGER (SERVICED APARTMENTS/HOSPITALITY)

JOB SUMMARY

The Property Manager is responsible for managing and maintaining strong relationships with landlords and property owners, acting as their main point of contact and ensuring property-related requests, concerns, approvals, renewals, and other matters are effectively coordinated and followed through.

DUTIES AND RESPONSIBILITIES

Landlord & Property Owner Relationship Management

• Serve as the main point of contact and maintain strong relationships with landlords

and property owners.

• Manage landlord communication, updates, requests and concerns, ensuring timely

follow-up and resolution.

• Conduct regular check-ins and escalate significant concerns or disputes when

necessary.

Long-Term Client Relationship Management

• Serve as the main point of contact and maintain strong relationships with long-term

clients.

• Manage client requests and concerns, coordinating with relevant teams to ensure

timely resolution.

• Manage stay extensions, renewals and move-out communication while supporting

client retention.

Internal Department Coordination

• Coordinate with Housekeeping, Repairs & Maintenance, Reservations, Finance and

other relevant teams on landlord and long-term client matters.

• Ensure requests are assigned to the responsible department and followed through to

completion.

• Follow up on outstanding actions and agreed timelines.
• Escalate delays or recurring issues affecting landlord or client relationships.

 Repairs, Maintenance & Property Issues 

• Coordinate repair and maintenance matters with landlords, long-term clients, and

the Repairs & Maintenance team.

• Obtain landlord approvals where required and provide updates on significant repairs.
• Follow up on repairs through to completion and maintain relevant documentation.

Property Onboarding & Offboarding 

• Coordinate property onboarding and offboarding with landlords and relevant internal teams.
• Ensure all required documentation, inventories, snagging, property condition, access,

utilities and handover requirements are completed.

• Coordinate repairs, outstanding matters, deposits and final landlord handover where

applicable.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma/Degree in Customer Service, Business Administration, Hospitality, Communications, or a related field
• Minimum 2–3 years’ experience in Customer Service, Client Relations, Account Management, or a similar client-facing role
• Experience handling client relationships, complaints, escalations, and service resolution
• Strong communication, relationship management, problem-solving, and follow-up skills
• Experience in hospitality, serviced apartments, real estate, or property management is an added advantage
• Female candidates encouraged to apply

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.