RIDER SUPERVISOR-SECURITY FIRM (2 POSITIONS)

DUTIES AND RESPONSIBILITIES

Supervision & Team Leadership

• Supervise and coordinate daily activities of security riders.
• Allocate routes, patrol assignments, and response duties.
• Monitor rider performance and ensure adherence to company standards.
• Conduct regular briefings and debriefings with riders.
• Mentor and coach riders to improve service delivery and professionalism.
• Enforce discipline and ensure compliance with company policies.

 Operations & Emergency Response

• Ensure swift and effective response to alarms, incidents, and emergency calls.
• Coordinate emergency deployments and provide on-ground leadership during incidents.
• Liaise with the Control Room and senior management during emergencies.
• Monitor response times and implement improvements where necessary.
• Ensure patrol coverage across assigned zones.

Compliance & Road Safety

• Ensure all riders comply with traffic laws and road safety regulations.
• Verify that all riders have valid licenses and proper documentation.
• Conduct routine checks on motorcycles to ensure roadworthiness.
• Promote safe riding practices at all times.

Reporting & Documentation

• Prepare daily, weekly, and incident reports.
• Document emergencies, accidents, disciplinary issues, and operational challenges.
• Maintain proper records of patrol activities and response times.
• Provide performance feedback reports to management.

Client & Stakeholder Relations

• Act as a point of contact between riders and management.
• Handle client concerns related to patrol and response services.
• Maintain professional relationships with clients and local authorities.
• Represent the company professionally during field operations.

Logistics & Resource Management

• Oversee fuel usage and motorcycle maintenance schedules.
• Monitor equipment allocation and ensure proper handling of company property.
• Report mechanical issues promptly and coordinate repairs.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Valid Riding Licence (Class F/G).
• Minimum 3 years’ experience as a Rider Supervisor within the security industry.
• Good understanding of Nairobi’s road network and traffic regulations.
• Strong leadership and interpersonal skills.
• Ability to respond swiftly and calmly in emergency situations.
• Excellent communication and report writing skills.
• Basic computer literacy is an added advantage.

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on jobs@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.