SALES EXECUTIVE (OFFICE BASED SALES)

DUTIES AND RESPONSIBILITIES

Sales Generation and Conversion

• Attend to walk-in customers and incoming telephone enquiries, understand their needs and recommend suitable construction materials.
• Actively promote the company’s products, identify customer requirements and convert enquiries into confirmed sales.
• Negotiate prices and commercial terms within approved company policies to close sales and achieve assigned targets.
• Follow up on pending quotations, previous enquiries and prospective customers to secure additional business.

Customer Service and Relationship Management

• Provide accurate information on product specifications, prices, availability and usage to customers.
• Build and maintain positive relationships with new and existing clients to encourage repeat purchases and referrals.
• Handle customer complaints, product enquiries and service issues professionally, escalating complex matters where necessary.
• Maintain regular communication with customers to provide updates on orders, payments, collections and deliveries.

 Order Processing and Sales Administration

• Prepare quotations, sales orders, invoices and other relevant sales documentation accurately and promptly.
• Coordinate with the store, warehouse, procurement and delivery teams to confirm stock availability and fulfil customer orders.
• Maintain accurate records of customer enquiries, sales transactions, quotations and follow-up activities.
• Follow up on customer payments and outstanding balances in line with the company’s credit and payment policies.

Sales Performance and Reporting

• Work towards achieving daily, weekly and monthly sales targets and commission objectives.
• Identify opportunities to upsell complementary construction materials and increase the value of each transaction.
• Monitor customer buying patterns, competitor pricing and product demand to identify opportunities for increased sales.
• Submit regular sales reports detailing revenue generated, enquiries handled, orders closed and outstanding follow-ups.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma or certificate in Sales and Marketing, Business Administration, Business Management or a related field is an added advantage.
• Two to three years of proven experience in sales, customer service or a related commercial role.
• Experience selling construction materials, hardware, building supplies or related products will be an advantage.
• Demonstrated ability to negotiate, close sales and achieve sales targets.
• Proficiency in Microsoft Office applications and basic sales documentation; experience using a point-of-sale system is desirable.
• Good numerical skills and the ability to prepare quotations and calculate prices accurately.

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.