SENIOR OPERATIONS MANAGER

JOB SUMMARY

The Senior Operations Manager provides overall strategic oversight, coordination, and performance management across housekeeping, transportation, unit operations, repairs and maintenance, and office operations. This role translates company objectives into operational priorities, ensures budget compliance, enforces quality standards, and fosters seamless cross-departmental coordination.

DUTIES AND RESPONSIBILITIES

Operational Leadership & Governance

• Provide management oversight and direction to departmental managers, supervisors, and team leads.
• Review operational performance regularly and hold departmental leads accountable for results, corrective actions, and timely closure of open items.
• Identify recurring operational failures, determine root causes, and implement sustainable process improvements.

Departmental Oversight

• Housekeeping Operations: Oversee the Housekeeping Manager to ensure SOP

compliance, hygiene standards, inspection pass rates, inventory control, and timely

unit readiness.

• Transportation & Logistics: Oversee daily transport management, route scheduling,

fuel efficiency, vehicle licensing/insurance, routine maintenance, and safety

compliance.

• Unit Operations & Readiness: Ensure high presentation standards across all units,

manage check-in/check-out readiness, defect resolution, unit onboarding, and

offboarding workflows.

• Repairs & Maintenance: Manage maintenance workflows, preventive maintenance

schedules, vendor contracts, quality checks on repairs, and emergency issue

escalation.

• Office Operations: Provide administrative oversight to ensure a secure, well-supplied,

and functional workplace

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma or bachelor’s degree in Operations, Hospitality, Facilities Management, Business Administration or a related field
• At least 4 years of operational experience, including 2 years in management; hospitality, serviced-apartment, property or facilities experience preferred
• Working knowledge of housekeeping, maintenance, transport, procurement, budgets, reporting and operational cost drivers
• Proven ability to lead departmental teams, manage vendors and resolve cross-functional operational issues

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.