SPA MANAGER

JOB SUMMARY

Our client, a high-end spa located in Westlands, is seeking an experienced, customer-focused, and results-driven Spa Manager to oversee daily operations, staff performance, financial management, and service delivery. The successful candidate will ensure smooth business operations, exceptional guest experiences, and achievement of the spa’s revenue and profitability targets.

DUTIES AND RESPONSIBILITIES

 Spa Operations Management

• Oversee daily spa operations, ensuring efficient scheduling, service delivery, cleanliness, and adherence to established standards.
• Manage bookings, treatment schedules, inventory, supplies, and equipment to ensure seamless operations.
• Implement operational procedures to maintain high standards of hygiene, professionalism, and service quality.

Staff Management and Leadership

• Recruit, train, supervise, and motivate spa staff, including therapists, nail technicians, receptionists, and other team members.
• Prepare staff schedules, monitor performance, and ensure adequate staffing levels to meet client demand.
• Conduct performance reviews, address staff concerns, and promote teamwork, discipline, and professional development.

 Customer Service and Guest Experience

• Ensure exceptional customer service and a premium guest experience across all spa services.
• Handle customer complaints, feedback, and service recovery professionally and promptly.
• Build customer loyalty through personalized service, client retention initiatives, and effective relationship management.

 Financial and Business Performance

• Monitor daily sales, revenue, expenses, commissions, and profitability to achieve business targets.
• Develop and implement strategies to increase bookings, repeat visits, retail sales, and overall revenue.
• Prepare operational and financial performance reports for management and recommend improvements where necessary.

 Marketing and Business Development

• Coordinate promotions, loyalty programmes, packages, and seasonal offers to attract and retain clients.
• Support social media marketing, brand visibility, and partnerships that strengthen the spa’s market position.
• Monitor customer trends, competitor activities, and service demand to identify opportunities for business growth.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma or degree in Business Management, Hospitality Management, Beauty Therapy, or a related field.
• Minimum of 5 years’ experience as a Spa Manager or Salon Manager, preferably in a high-end spa, luxury salon, or wellness establishment.
• Proven experience in staff supervision, spa operations, financial performance management, and premium customer service.
• Strong leadership, team management, and decision-making skills.
• Excellent customer service, communication, and complaint-resolution abilities.
• Strong business acumen, sales management, budgeting, and financial reporting skills.

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.