|
JOB TITLE |
SUPERMARKET BRANCH MANAGER |
| NATURE OF JOB | FULL TIME |
| INDUSTRY | RETAIL /SUPERMARKET |
| SALARY | KSHS.25,000-30,000 |
| JOB LOCATION | KANGUNDO ROAD AND EMBAKASI |
DUTIES AND RESPONSIBILITIES
Store Operations Management
- Oversee day-to-day operations to ensure efficient, smooth, and profitable running of the branch
- Ensure compliance with company policies, procedures, and retail best practices
- Monitor store cleanliness, layout, and merchandising standards
Sales & Performance Management
- Drive sales growth and achievement of branch targets
- Analyze sales reports, customer trends, and stock movement to optimize performance
- Implement promotions, pricing strategies, and in-store marketing initiatives
Inventory & Procurement Control
- Oversee stock ordering, receiving, storage, and replenishment
- Ensure optimal stock levels to prevent overstocking or stock-outs
- Minimize losses through effective controls, stock counts, and shrinkage prevention
- Liaise with suppliers and procurement teams where applicable
Team Leadership & People Management
- Supervise, train, schedule, and motivate branch staff
- Conduct performance reviews and enforce discipline where necessary
- Ensure adequate staffing levels and adherence to duty rosters
- Promote teamwork, accountability, and a customer-first culture
Customer Service & Experience
- Ensure high standards of customer service and prompt resolution of complaints
- Build strong customer relationships to enhance loyalty and repeat business
- Handle escalated customer issues professionally
Financial & Administrative Duties
- Monitor daily sales, expenses, and petty cash usage
- Prepare and submit accurate reports (sales, stock, staffing, and operations)
- Ensure compliance with health, safety, and statutory regulations
KEY REQUIREMENT SKILLS AND QUALIFICATION
- Diploma or Degree in Business Management, Supply Chain, Procurement, Retail Management, or a related field
- Minimum 2 years’ experience as a Manager, Supervisor, or Procurement Officer in a busy supermarket or retail environment
- Strong understanding of supermarket operations and FMCG products
- Proven leadership and people management skills
- Basic computer proficiency (POS systems, MS Excel, reporting tools)
HOW TO APPLY
- If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
- Interviews will be carried out on a rolling basis until the position is filled.
- Only the shortlisted candidates will be contacted.
