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JOB TITLE |
WAITERS & WAITRESSES |
| NATURE OF JOB | FULL TIME |
| INDUSTRY | HOSPITALITY |
| SALARY | KSHS.15,000 |
| JOB LOCATION | CBD |
DUTIES AND RESPONSIBILITIES
Customer Service
- Welcome and attend to customers in a polite and professional manner.
- Present menus, explain available meals and beverages, and assist customers with their selections.
- Check on customers during their meals to ensure satisfaction.
- Respond professionally to customer questions, requests, and complaints.
- Perform other duties related to customer service as assigned by the supervisor.
Order Management & Service
- Take and accurately record customer orders and communicate them to the kitchen or bar.
- Serve food and beverages promptly and according to the required standards.
- Maintain good knowledge of the menu, prices, and daily specials.
Operations & Cleanliness
- Clear and clean tables and maintain a neat and hygienic dining area.
- Process customer bills and handle payments accurately where required.
- Work closely with kitchen and other service staff to ensure smooth operations.
- Follow all food safety, hygiene, and workplace procedures.
KEY REQUIREMENT SKILLS AND QUALIFICATION
- Certificate in Food & Beverage Service, Hospitality, or a related field is an added advantage.
- Previous experience as a waiter/waitress or in a customer service role is preferred.
- Good communication and interpersonal skills.
- Customer-focused with a positive and courteous attitude.
- Ability to work under pressure in a busy environment.
- Good personal grooming and professional appearance.
- Honest, reliable, punctual, and a good team player.
- Ability to work flexible shifts, including weekends and public holidays.
HOW TO APPLY
- If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
- Interviews will be carried out on a rolling basis until the position is filled.
- Only the shortlisted candidates will be contacted.
